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Privacy Policy
Southwold Pier Limited (referred to as Southwold Pier/we/our/us). is committed to protecting your privacy. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal precedence and policies to respect your wishes. The purpose of this statement is to set out how we use personal information that we obtain about you. By either registering as a user of any services provided by Southwold Pier on this website and by using the website generally you agree to this use.
What information do we collect and how do we obtain it?
We receive information in the following ways, either directly from you when you complete the “apply for more information” form, when you use the contact us form, when you order goods, email us directly or telephone us. The information we collect online is contact and marketing information so that we can provide you with an efficient service.
How do we use your information?
We use the information that we collect about you to:
(a) Process orders and enhance your overall shopping experience;
(b) provide requested details to you about the services or items you are interested in
(c) monitor customer traffic patterns and site usage to help us develop the design and layout of the site
(d) provide promotional information about Southwold Pier .If you would rather not receive this information, please let us know.
Will Southwold Pier disclose the information it collects to outside parties?
Southwold Pier will never give your details to any other person or company. We do not sell, trade or rent your personal information to others
Southwold Pier may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
How do we protect your information?
We endeavour to protect your information in the following ways:
(a) when you place an order or access your account information, we offer the use of a secure server. A secure server encrypts all of the information you input before it is sent to us, thus protecting your confidential data;
(b) we do not store any of your credit card information as your credit or debit cards will be processed by PayPoint;
(c) we will not request information which is excessive for our purposes;
(d) we will endeavour, with your assistance, to keep any information we hold about you up to date and accurate;
(e) we will delete any information which we hold about you which is no longer relevant, within a reasonable period of the date such information becomes no longer necessary for our purposes;
(f) we will protect your data against unauthorised use.
How do we deal with a request to opt out of mailings?
You can request, at any time by notifying us by e-mail or by letter, that we stop using your information and, that we stop mailing information to you. You may continue to receive mailings on route to you for a short period of time while your suppression is being processed.
What about "cookies"?
New technologies are emerging on the Internet that helps us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with customised information from our website. A cookie is an element of data that a website can send to your browser, which then may store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website. Cookies also allow us to make our website more users friendly, by, for example, allowing us to save your password so that you do not have to enter it every time you visit our website. We use cookies so that we can give you a better experience when you return to our website.
Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.
None of your personal details, e.g. name, address, credit card details, are held in your cookie.
We only keep cookies for the duration of your visit to our website.
What about security?
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the internet and you will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
Can I view the personal data kept by Southwold Pier?
You have the right to see the personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information that we hold on you is incorrect please contact us.
About the privacy policy of link sites?
We have chosen certain websites that are linked from our site because we believe they will enhance the users’ experience. However, we are not responsible for the privacy practices or the content of these websites.
Changes to the privacy policy
We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary. This includes this Privacy Policy. Any such changes will take effect when posted to this website. We would encourage you to look at the Privacy Policy from time to time to ensure that you are aware of any changes that we may have made.
Contact us
If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our “contact us” page.